Shipping policy
In just a few months, we've sold out 8 times.
That kind of demand is something we never could have planned for or imagined so early on-and while it's been incredibly humbling, it has also meant longer production timelines than we ever wanted for you.
We know waiting isn't easy, and for that, we are genuinely sorry.
The good news: we've placed a massive production order that will keep us stocked for a long while and allow us to move faster, smoother, and more reliably going forward. This will increase the waiting time by 3 weeks. If you would like a refund that is no issue we will issue it immediately. We want to provide you with the best product, and we will stand by that.
Shipping Timeframe:
We strive to provide the best quality products, which is why our blackout window blinds are made to order. Due to high demand and manufacturing times, please allow up to 8 weeks for your order to be fulfilled. This ensures that each product meets our quality standards before it is shipped to you.
United States Shipping Times
Standard Free Shipping: 15-21 days
Expedited Shipping: 12-18 days
Rest Of The World Shipping Times
Standard Free Shipping: 15-21 days
Expedited Shipping: 12-18 days
Order Processing:
Once you place your order, it will be processed within 10-15 business days. You will receive a confirmation email with tracking information once your order has shipped.
We have multiple warehouses across North America, Europe and East Asia. Orders are shipped according to the destination and availability at our warehouses.
*All Shipping times exclude clearance/customs delays
Shipping Costs:
Shipping costs will be calculated at checkout based on your location and the size of your order.
Customer Support:
If you have any questions about your order or shipping timeframe, please reach out to our customer service team at support@rootdproducts.com. We appreciate your patience and understanding as we work to deliver your products!